7 Strategies to Deliver The Best Experience To The Clients

author Written by Amit Ghodasara February 25, 2019

quick guide to build

In the era of technology each and every business, need to streamline their day to activity in order to streamline and manage them all at one place so it is necessary to aware the importance of using the software.

In the staffing and recruitment industries, we observed that the recruiters and HR professional need to accomplish various activities from creating a job to on-boarding activity. In their daily activity, the major challenge is to deliver the best experience to the Client or business owners.

I remember the quote by Bill Gates "Software is the magic thing whose importance only goes up over time".

It is a good option especially for the recruiters to work with technology like Recruiting Software, Recruiting CRM or ATS to align their work and easily manage their client-related stuff.

With the help of recruitment software or ATS what a Client can do?

Nowadays Client Self Service portal is a trending technology option to deliver the best service to your Client. Here one of the key advantages is Client can do all the stuff directly on the system on their own reason being recruiter can save their valuable time and deliver responsive service.

There are many portions where technology helps you to deliver responsive service.

Manage Jobs
It is the initial stage where the Client can create and manage the desired jobs into the system through the self-service portal. In the traditional approach, Client used to send email to the recruiter and it contains all the details about the job including job description and what qualities they are looking for in the desired candidate. In the self-service approach, dependency on recruiter can be resolved well and eventually, the recruiter can save their time of coordination with Client and managing jobs into the system.

Search Candidates
Nowadays, many agencies started with an innovative approach, where they allow their client to access their candidate database using the Self Service Portal. In this approach, the client can do the search of the best matching candidates based on the various criteria options like keyword search, proximity search, fuzzy search etc.

Shortlist Candidates
In the traditional approach, recruiter source the best resume and does the pre-screening. After pre-screening, the candidate will be submitted to the client if the profile meets the requirement. Generally, it will be done through manual email drafting. Any innovative recruiter can go for automation option where they allow the client to see the submitted candidate in the system and privilege them to shortlist or reject the candidate out of the submitted candidate list.

Message exchanges
When a client does the shortlisting of the candidate or go for interview scheduling, majorly some question will arise for the recruiter and ideally, it will be done through email or over the voice call. When you go with the latest technology option, you can allow your client to send the message through the self-service portal and recruiter can also revert to such question using the same channel available in the system. Overall entire communication can be well tracked in the system for future reference as well. It is a great way to simplify the work of communication through technology options.

Interview Management (automated email also)
The self-service portal allows the client to schedule an interview of the shortlisted candidate at their convenience. Automated notification will be sent to the recruiter hence the recruiter can confirm the timing with the Candidate and do the necessary further update into the system. Also, it is a good idea to send automated emails to the candidate and interviewer about the interview. It is a far better approach compared to the traditional approach where lots of telephonic and email communication happens manually to schedule an interview.

If you want to improve your processes and see what result you delivered to your Clients, reporting and analytics are the best options. You can generate reports which can be generated for a different period and showcase like how many jobs you worked upon for different Clients and what is the ultimate success rate you achieved so far. In this way, recruiter and business owner can do the introspection on their current processes and identify the further improvement steps.

Delayed Jobs Tracking
Many upon a time the recruiter works on the urgent or critical kind of job openings. It is very important to track such jobs very closely and monitor the progress. It would be great if the software system has a widget in the dashboard to highlight such delayed jobs so recruiter never misses the timeline and not lose the trust of the client.

Overall with the advanced technology options allows you to do much more stuff to deliver the best service and satisfaction to your Clients.

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