What is CRM?
One of the most well-known technology terms, CRM stands for Customer Relationship Management. Most organizations are familiar with CRM. Recruitment CRMs provide a set of features that help recruiters manage their jobs, applicants, clients, and nearly every other area of their operations efficiently and help you build and maintain the relationship with clients and candidates.
Who can use Recruiting CRM?
Recruiting CRM is a business software for recruiting agencies and firms. Several years ago, Recruiting CRM was a member of expensive technologies that were merely used by large enterprises.
Today, there is an aggregate of vendors available in the market who offer the best CRM tools for your business. A portion of vendors is offering cloud-based Recruiting CRM. Thus there are no installation hassle and long terms contracts.
All you need is to fill all required details online, make a payment, and get the rights to access the system. It is a straightforward and swift way to start with CRM software. Many recruiting and staffing organizations have already implemented CRM software to save their time, deliver better services, and maintain the relationship with clients and candidates.
What are the stages of a recruiting process?
The goal is to fill the positions of the clients. The following are the stages of the recruitment process.
Step 1
"PRE-SCREENING" includes preliminary questions for the applicant. Sometimes a brief telephonic conversation also takes place for initial screening. It is a crucial step to filter out the application.
Step 2
"SUBMISSION" is when the recruiter forwards the application to the client for further review. If it is internal submission, then the application is forwarded to the hiring manager.
Step 3
"INTERVIEW" is when the hiring manager or client conducts one or multiple rounds of an interview with the applicant.
Step 4
"OFFER" is when the hiring manager or client proposes the employment opportunity to the applicant.
Step 5
"HIRING & JOINING" is when the applicant shows the will to join the organization by accepting an offer.
Step 6
"ONBOARDING" where the candidate completes all the initial formalities before joining the organization. It is a significant aspect in terms of candidate experience.
What can Recruiting CRM do for my business?
Whether you are a small scale enterprise, a global company, or just a startup, Recruiting CRM helps your business unquestionably. Recruiting and staffing businesses have various manual processes that can be time-consuming.
Here are some of the key advantages of CRM software
- The system manages continuous communication through different channels like email, SMS, VOIP.
- Allows the candidates to perform the activities themselves through the self-service portal.
- Keeps the candidates updated by notifying them about the application status.
- Completes data management while respecting the GDPR compliance and any other law.
- Manage your talent pool of candidates and attract passive candidates when there is a need.
- Extend the best candidate experience and take forward your business to the next level.
- Automate your various tasks and improve the efficiency of your team to a great extent.
- Reporting and analytics help you understand your present situation and allows you to make plans for the future.
- Streamline your end to end business process of recruitment.
Additionally, Recruiting CRM facilitates to manage the information of other parties with whom your organization is working including the followings:
- Vendors
- Clients
- Freelancers
All the other users can sync up through the Recruiting CRM software.
What are the questions that recruiters have when considering Recruiting CRM Software?
The following are the questions that recruiters frequently ask while discussing Recruiting CRM.
Q. Can I store my candidate resume in Recruiting CRM Software?
A. Yes, you are able to store the resumes.
Q. Can I manage clients & their jobs?
A. Yes, you can.
Q. Can I track my candidate's interview?
A. Yes, you can do comprehensive management of your interviews.
Q. Is it possible to manage the entire email communication that has been done with clients and candidates?
A. Yes, you can send/receive emails and see a complete history of the email conversation.
Q. If we have offices in multiple regions, can all team members work on the same platform?
A. Yes, all of your team members can work on the same platform.
Q. Is this really expensive?
A. Not at all, research shows that in 3 months you will have a good ROI.
Q. Is my information secured on a cloud server?
A. Almost every vendor takes security as the highest priority aspect and provides full data security.
Q. When can I get the ROI that I made in the CRM Software System?
A. It depends on the organization. Overall research shows that within 3 months you have ROI.
How the self-service portal module of CRM helps you deliver a quality experience?
In 2020, the most critical aspect of recruitment is to provide a pleasant experience. Every recruiter needs to contribute their maximum potential for delivering the incredible experience to the clients and candidates. Here self-service portals play a vital role by providing the extended power to the clients and candidates so they can perform many activities themselves.
Candidate Self Service Portal
Once you set up the self-service portal for your candidate, your candidate can do the following activities through the system
- Self-registration to your talent pool
- Search for matching jobs and submit the application
- Track application status
- Track interview information
- See all the notifications
Client Self Service Portal
Once you set up the self-service portal for your client, your client can do the following activities through the system.
- Create and track jobs
- Shortlist or reject the candidates
- Schedule interview
- Send and receive messages to the job recruiters
What should I do to get the best Recruiting CRM System?
Generally, you should follow the below-given steps to get your best Recruiting CRM software.
Step 1
There are various global and local vendors available in the market that offer Recruiting CRM for your business. Before reaching any conclusion, you have to do some research. Make a list of Recruiting CRM software providers. You can use Bing or Google to get the list. Also, Capterra, Software Advice, G2 Crowd, etc., have a list of software providers.
Step 2
Arrange a demo or free trial based on your availability.
Step 3
Review the software according to your criteria, such as:
- What kind of feature does it have?
- Is it easy for my team to work on it?
- What pricing model does it have?
- Do they provide free training?
- What kind of support channel does it offer?
- How reliable is the service?
- How do I take a backup of my data?
- What kind of future enhancement does it offer?
- Do they provide any integration features with the external system?
Step 4
Finalize one or two tools and negotiate on pricing. Pay your subscription and start working with the system.
Should I go for a cloud or on-premise option?
The cloud option is the perfect choice for small agencies. It is fast to set up your account, and it minimizes the financial burden as you have pay for each user monthly.
While for well-established agencies, on-premise could be the best option in terms of commercial aspects and flexibility for changes in the system. Also, it is best in terms of data security as your entire data will be stored on your server only.
What's next?
It's worth trying Recruiting CRM Software System because you can't have centralized data management through Excel anymore. Sooner or later, you have to move forward with Recruiting CRM technology.
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