What is CRM?
The term CRM (Customer Relationship Management) is one of the most well-known technology term which almost all organisation knows now. Recruitment CRMs allows recruiters a set of features which help recruitment businesses efficiently manage their jobs, applicants and clients and nearly every other area of their operations.
Who can use Recruiting CRM?
Recruiting CRM is business software for your recruiting business. A few years back, Recruiting CRM was considered as expensive technology and only big brands were using it. In present days there are various venders available in the market which offers the best CRM tools for your business.
Many venders offer Recruiting CRM on the cloud so there is no hassle of installation and long terms contracts. You can just fill details online and make payment to get access to the system. It is pretty straightforward and quick to start with CRM software. Many recruiting and staffing organisations already implementing CRM software to save their time and deliver better services to their clients and candidates.
What are the typical stages of Recruiting business?
Overall the job of recruiting business is to fill the positions of the clients. The following are the stages of the application has to pass during the recruitment processing.
Step 1 is "PRE-SCREENING" where some preliminary questions asked to the applicant and some time brief telephonic conversation also happens for initial screening. This is a very important step to filter out the application.
Step 2 is "SUBMISSION" where recruiter sends the application to the client for further review. If it is is internal submission, the application will be forwarded to the hiring manager.
Step 3 is about "INTERVIEW" where the hiring manager or client can conduct one or multiple rounds of an interview of the applicant.
Step 4 is about "OFFER" where the hiring manager or client offers the employment opportunity to the applicant if everything looks perfect as per the job criteria.
Step 5 is about "HIRING & JOINING" where the applicant shows the willingness to join the organization or join the organization.
Step 6 is about "ONBOARDING" where the candidate completes all the initial formalities before joining the organization. This is a very important aspect in terms of candidate experience.
What can Recruiting CRM do for my business?
Though you are a small recruiting agency or a big logo company, Recruiting CRM helps your business for sure. Recruiting and staffing businesses has various manual processes and recruiter always tied up with such never-ending processes.
Here are some of the key advantages of CRM software.
End to end communication with various channels like email, SMS, VOIP can be managed through the system.
Allow the candidate to perform activities on their own through the self-service portal.
Keep the candidate updated all the time by timely notification about the application status.
Complete data management with respect to GDPR compliance or any such kind of other laws.
Manage your own talent pool of candidate and attract passive candidates as and when it is required.
Extend the best candidate experience and innovate your business to the next level.
Automate your various task and increase the efficiency of your team to a great extent.
Reporting and analytics helps you to understand your present situation and plan for your future.
Streamline your end to end business process of recruitment.
Additionally, recruiting CRM helps you to manage other parties that your organization work with including:
All the other party users can sync up well with the help of Recruiting CRM software.
What questions generally recruiter has while thinking to have best Recruiting CRM Software?
The following are some very common questions recruiter has when they discuss Recruiting CRM.
Q. Can I store my candidate resume in Recruiting CRM Software?
A. Yes, you can.
Q. Can I manage clients & their jobs?
A. Yes, you can.
Q. Can I track my candidate's interview?
A. Yes, you can do a complete management of your interviews.
Q. Can I manage email communication with clients & candidate through the system?
A. Yes, you can send/receive emails and see a complete history of communication?
Q. If we have offices in multiple regions, can all team members work on the same platform?
A. Yes, all of your office users can work on the same platform.
Q. Is it very expensive?
A. Not at all, research shows that in 3 months you will have a good ROI.
Q. Is my information secured on a cloud server?
A. Most of the venders take security as very important aspect so your data remains secure.
Q. When can I get the ROI I made in the CRM Software System?
A. It depends on an organisation to organisation. Overall research shows that within 3 months you have ROI.
How self-service portal module of CRM helps you to deliver a great experience?
In 2020, the most important aspect of recruitment is a good experience. Every recruiter has to do their best to deliver the best experience to their clients and candidates. To establish the same, self-service portals are the best tool which extend power to your clients and candidates to do many stuff on their own.
Candidate Self Service Portal
Once you set up the self service portal for your candidate, your candidate can do the following activities through the system.
Self-registration to your talent pool
Search for matching jobs and submit the application
Track application status
Track interview information
See all the notifications
Client Self Service Portal
Once you set up the self service portal for your client, your client can do the following activities through the system.
Create and track jobs
Shortlist or reject candidates
Send and receive messages to the recruiters
What do I do to get the best Recruiting CRM System?
Typically you can follow the following set of steps to get your best Recruiting CRM System.
There are various global and local venders available in the market which offers Recruiting CRM for your business. You can perform the following steps to identify the best Recruiting CRM.
Make a list of Recruiting CRM software provider. You can use bing or google to get the list. Also, Capterra, Software Advice, G2 Crowd etc. listing platform has a list of software providers.
Arrange a demo or free trial based on your availability.
Review tools against your criteria like following.
What kind of feature it has?
How easy is it for my team?
What pricing model it has?
Do they provide free training?
What kind of support channel does it offer?
How reliable is the service?
How do I take a backup of my data?
What kind of future enhancement does it offer?
Do they provide any integration feature with the external system?
Finalise one or two tools and negotiate on pricing. Pay your subscription and start with the system.
Do I go for cloud or on-premise option?
The cloud option is a quick and best options for small agencies. It is very quick to set up your account and there is a less financial burden as you have to pay for each user for each month. For big agencies, on-premise could be the best option in terms of commercial aspect and flexibility to do changes in the system. Also, it is best in terms of data security as your complete data will be stored on your server only.
What is Next?
I think it is worth to try Recruiting CRM Software System as you can't have centralised data management through excel any more. Sooner or later you have to move forward with Recruiting CRM technology. It's time to learn more about iSmartRecruit and learn if iSmartRecruit is a good fit for your organisation. Click here to book a free personalized live demonstration.