An energetic Operations Executive is required to ensure smooth day-to-day operations, enhance process efficiency and support cross-functional teams. The role demands strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment. The successful candidate will liaise with suppliers, manage logistics and contribute to continuous improvement initiatives.
This Operations Executive job description outlines the key accountabilities, required experience and competencies for hiring managers and recruitment specialists. Use this template to attract proactive candidates who can enhance operational performance and service delivery.
Operations Executive Job Profile
The Operations Executive plays a pivotal role in maintaining operational continuity and supporting business objectives. They coordinate daily activities across departments, monitor performance against targets and apply practical solutions to reduce friction in processes.
Reporting to the Operations Manager or Head of Operations, the post holder will work closely with customer service, procurement and logistics teams. The profile is suitable for candidates who combine analytical ability with strong interpersonal skills.
Operations Executive Job Description
An Operations Executive is responsible for executing operational plans, ensuring accurate record keeping and supporting supply chain activities. Typical duties include managing orders, tracking deliveries, liaising with external partners and resolving operational issues promptly. The role requires regular use of operational systems and spreadsheets to maintain up-to-date information and produce routine reports.
The Executive will identify opportunities to streamline tasks, participate in project work to implement process improvements and provide support for compliance and quality checks. Strong communication is essential, as the role involves coordination with internal stakeholders and external suppliers to meet service standards and customer expectations. This position often requires flexibility to respond to peak periods and ad hoc operational challenges.
Operations Executive Duties and Responsibilities
- Coordinate daily operational activities to ensure the timely delivery of services and products
- Manage order processing, invoicing and documentation with attention to accuracy
- Liaise with suppliers, carriers and third-party providers to resolve delivery issues
- Monitor inventory levels and assist with stock reconciliations and replenishment
- Maintain operational records and produce regular performance reports
- Analyse process bottlenecks and recommend practical improvements
- Support customer service teams by investigating and resolving customer enquiries
- Ensure adherence to health and safety, compliance and quality procedures
- Assist with procurement activities and supplier evaluation
- Contribute to small-scale projects to implement operational changes
- Provide administrative support to the operations management team as required
- Participate in shift handovers and maintain clear communication across teams
Operations Executive Requirements and Qualifications
- Proven experience in an operations, logistics or supply chain role
- Strong organisational skills with the ability to prioritise tasks effectively
- Proficiency in MS Office, especially Excel, and familiarity with ERP systems
- Excellent verbal and written communication skills
- An analytical mindset with attention to detail and a problem-solving approach
- Ability to work independently and as part of a team in a busy environment
- Knowledge of basic procurement and inventory control principles
- Customer-focused with a commitment to service excellence
- Formal qualification in business, logistics or a related discipline is desirable
- Willingness to work occasional extended hours during peaks
