The Process Improvement Manager leads continuous improvement initiatives to raise operational efficiency and quality across the organisation. You will analyse processes, remove waste, and embed best practices while coaching teams to sustain gains. This role demands strong stakeholder management, data-driven decision-making and a practical knowledge of improvement methodologies.
Process Improvement Manager Job Profile
The Process Improvement Manager develops and implements programmes to optimise end-to-end operations, reduce cost and improve customer experience. Reporting to senior operations leadership, the role works cross-functionally with production, supply chain, IT and service teams.
Success in the post requires a methodical approach to problem solving, the ability to influence without authority and experience of delivering measurable improvements in a medium to large organisation.
Process Improvement Manager Job Description
The Process Improvement Manager designs, pilots and scales process changes using recognised methodologies such as Lean, Six Sigma and Kaizen. You will map current state processes, identify root causes of inefficiency, quantify benefits and build robust implementation plans. Core responsibilities include establishing key performance indicators, tracking benefits realisation and maintaining governance to ensure sustained results.
Collaboration is essential. You will work with frontline teams, departmental leads and IT to integrate new workflows and automation where appropriate. Coaching and capability building form a central part of the role: you will train staff in continuous improvement tools and foster an analytical culture that seeks incremental and transformational gains.
The role also involves leading discrete projects to reduce cycle time, improve quality, cut cost or enhance customer satisfaction. You will prepare business cases, present findings to stakeholders, and oversee change management to ensure minimal disruption to day-to-day operations.
Process Improvement Manager Duties and Responsibilities
- Lead end-to-end process improvement projects from discovery to handover.
- Map processes, conduct root cause analysis and identify improvement opportunities.
- Develop business cases, including cost-benefit analysis and implementation roadmaps.
- Set and monitor KPIs, track project benefits and report performance to senior management.
- Apply Lean and Six Sigma tools to reduce waste and variation.
- Facilitate workshops and Kaizen events with cross-functional teams.
- Design and implement standard operating procedures and control plans.
- Work with IT and automation teams to scope and deploy digital solutions.
- Provide coaching and training to build continuous improvement capability and improve problem-solving skills.
- Manage change and stakeholder engagement to secure buy-in and sustain improvements.
- Ensure compliance with regulatory and quality requirements throughout improvement activities.
Process Improvement Manager Requirements and Qualifications
- Bachelor's degree in engineering, business, operations management or related field.
- Proven experience delivering process improvement projects in a manufacturing, logistics or service environment.
- Lean or Six Sigma certification (Green Belt required, Black Belt preferred).
- Strong analytical skills with experience in data analysis and performance metrics.
- Competent with process mapping, root cause analysis and statistical tools.
- Experience in project management and delivering benefits on time and to budget.
- Excellent communication and stakeholder management skills with the ability to influence at all levels.
- Skilled trainer with experience in coaching teams in continuous improvement techniques.
- Proficiency with MS Excel, PowerPoint and preferably familiarity with ERP or process improvement software.
- Proactive, adaptable and able to work in a fast-paced environment with competing priorities.
