The Operations Supervisor role is pivotal to ensuring smooth, efficient and safe day-to-day operations across logistics, warehouse and service functions. This template helps recruiters and HR professionals attract experienced candidates who can lead teams and deliver operational improvement.
This job description outlines the purpose, duties, and qualifications for an Operations Supervisor. It is designed to help recruitment professionals create clear adverts and screen top talent for operational leadership roles.
Operations Supervisor Job Profile
The Operations Supervisor oversees daily operational activities, supervises staff and ensures adherence to company procedures and health and safety standards. They drive performance through effective resource allocation and clear communication.
This role requires practical problem solving, a focus on continuous improvement and the ability to balance service quality with cost control. Candidates should be confident in managing teams across shifts and liaising with stakeholders.
Operations Supervisor Job Description
An Operations Supervisor manages frontline operational teams to meet productivity targets and service level agreements. Typical responsibilities include supervising shift operations, monitoring key performance indicators, coordinating logistics and ensuring accurate inventory control. The supervisor will report to the Operations Manager and act as the first line of leadership in their absence.
The role demands a hands-on approach: supporting staff development, conducting routine inspections, and resolving operational issues such as delays or discrepancies. The supervisor will analyse performance data to identify trends and implement corrective actions that improve throughput and reduce waste.
The ideal candidate will have experience in warehouse or distribution environments, familiarity with health and safety legislation and a practical understanding of equipment and vehicle movements, including lorry loading and lift operations. Good interpersonal skills are essential for managing a diverse team and maintaining effective relations with colleagues across the centre.
Operations Supervisor Duties and Responsibilities
- Supervise day-to-day operations and lead allocated teams across shifts
- Monitor and report on KPIs, including productivity, accuracy and on-time delivery
- Allocate resources and adjust staffing to meet demand and control labour cost
- Train, coach and develop team members; conduct performance reviews and disciplinary actions where necessary
- Ensure compliance with health and safety policies and conduct routine safety checks
- Oversee inventory control, stock counts and reconciliation activities
- Coordinate with warehouse, transport and customer service teams to resolve issues
- Implement process improvements and support continuous improvement initiatives
- Maintain accurate operational records and prepare shift handovers
- Manage incidents and escalate to senior management as required
- Ensure equipment is operated safely and arrange maintenance where necessary
Operations Supervisor Requirements and Qualifications
- Proven experience in a supervisory or team leader role within operations, warehouse or logistics
- Strong knowledge of warehouse practices, inventory management and shipping processes
- Familiarity with health and safety legislation and risk assessment procedures
- Excellent communication and people management skills
- Ability to analyse performance data and implement improvement plans
- Competence with MS Office and warehouse management systems; experience with handheld devices is an advantage
- Flexible approach to shift work, including early starts, evenings and occasional weekends
- Relevant vocational qualifications in logistics, supply chain or operations management are desirable
- Full right to work in the UK and reliable means of travel; willingness to work at site locations where required
- Positive attitude, resilience and the ability to remain calm under pressure.
