This job description outlines the key responsibilities and requirements for a People Operations Manager. We are seeking a highly organised and strategic individual to oversee all aspects of HR operations within our dynamic organisation.
People Operations Manager Job Profile
The People Operations Manager will play a critical role in shaping our company culture and ensuring we have the right talent in place to achieve our ambitious goals. This is a hands-on role requiring strong leadership, communication, and problem-solving skills.
You will be responsible for managing a broad range of HR functions, from recruitment and onboarding to employee relations and performance management. A proactive approach and a passion for creating a positive employee experience are essential.
People Operations Manager Job Description
As People Operations Manager, you will be the driving force behind the effectiveness and efficiency of our HR processes. You'll work closely with senior management to develop and implement HR strategies aligned with the overall business objectives. This role demands a strategic thinker who can also manage the day-to-day operational tasks.
You'll be responsible for ensuring compliance with all relevant employment legislation and maintaining accurate HR records. Furthermore, you will be a champion for employee well-being and contribute to initiatives that foster a positive and inclusive work environment.
You will be a key member of the leadership team, providing valuable insights and guidance on people-related matters. Your expertise will help us attract, retain, and develop top talent.
People Operations Manager Duties and Responsibilities
HR Process Design and Implementation
- Design and implement scalable HR processes, including recruitment, onboarding, performance management, and offboarding
- Develop and maintain HR policies, procedures, and employee handbook documentation
- Manage HRIS systems and ensure data accuracy across all people management platforms
- Streamline administrative processes to improve efficiency and employee experience
- Ensure compliance with employment laws, regulations, and company policies
Talent Acquisition and Management
- Partner with hiring managers to develop effective recruitment strategies and job descriptions
- Manage full-cycle recruiting processes from candidate sourcing to offer negotiations
- Design and implement comprehensive onboarding programs for new hire success
- Develop talent retention strategies and analyse turnover trends and patterns
- Coordinate with external recruiting agencies and manage vendor relationships
Performance Management and Employee Development
- Design and implement performance review processes, goal-setting frameworks, and feedback systems
- Develop employee development programs, including training, mentoring, and career progression pathways
- Manage compensation and benefits programs to ensure competitive market positioning
- Create and maintain employee recognition and reward programs
- Support managers with performance coaching and employee relations guidance
Analytics and Strategic Planning
- Analyse people data and metrics to identify trends, insights, and improvement opportunities
- Generate comprehensive HR reports and dashboards for leadership decision-making
- Conduct employee engagement surveys and implement action plans based on feedback
- Develop workforce planning strategies and headcount forecasting models
- Partner with leadership on organisational design and change management initiatives
People Operations Manager Requirements and Qualifications
- Proven experience as a People Operations Manager or similar role.
- Comprehensive knowledge of UK employment law and best practices.
- Strong leadership, communication, and interpersonal skills.
- Excellent organisational and time management skills.
- Proficiency in HR information systems (HRIS).
- Experience with performance management systems.
- Ability to analyse data and identify trends.
- CIPD qualification (or equivalent) is highly desirable.
- Experience working in a fast-paced environment.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- A proactive and solutions-oriented approach.
- Commitment to creating a positive and inclusive work environment.
