A proactive Store Supervisor ensures smooth daily operations, excellent customer service and effective team leadership. This role suits candidates with retail experience, strong organisational skills and a customer-focused attitude.
This job description outlines the role of a Store Supervisor, including responsibilities, requirements and the core skills needed to succeed in a retail environment.
Store Supervisor Job Profile
The Store Supervisor supports the store manager by overseeing daily retail operations, supervising staff and helping to achieve sales targets. They act as the first point of escalation for customer queries and staff matters. The role requires strong communication, stock management and merchandising skills. The supervisor will promote company standards, maintain a safe working environment and contribute to team development.
Store Supervisor Job Description
The Store Supervisor is responsible for supervising floor staff, maintaining presentation standards and ensuring high levels of customer satisfaction. Typical duties include coaching team members, monitoring sales performance and organising stock replenishment. The supervisor must be able to prioritise tasks during busy periods and resolve issues promptly and professionally. In addition to frontline duties, the Store Supervisor supports administrative tasks, including preparing rotas, logging losses, and reporting incidents. They work closely with the store manager to implement promotional plans and visual merchandising to drive sales and enhance the customer shopping experience. Integrity, punctuality and a hands-on approach are essential. The role often requires flexible hours, including evenings and weekends, due to retail demands. The supervisor will also ensure compliance with health and safety and safeguarding policies, and take responsibility for opening and closing procedures when required.
Store Supervisor Duties and Responsibilities
- Supervise and support the retail team to deliver excellent customer service
- Coach and mentor staff, conduct performance feedback and highlight training needs
- Monitor daily sales and work with the manager to meet targets
- Ensure stock levels are maintained, organise deliveries and manage replenishment
- Maintain store presentation and visual merchandising standards
- Resolve customer complaints professionally and escalate when necessary
- Prepare staff rotas and ensure adequate cover for peak periods
- Follow company procedures for cash handling, stock control and shrinkage reduction
- Carry out opening and closing duties, including security checks
- Ensure compliance with health and safety, licensing and safeguarding policies
- Compile routine reports such as incident logs, stock discrepancies and sales summaries
- Support promotional activity and local store initiatives to enhance sales
Store Supervisor Requirements and Qualifications
- Proven experience in a retail environment, preferably in a supervisory role
- Strong communication and team leadership skills
- Good numeracy and basic IT skills for tills and stock systems
- Ability to work flexible hours, including weekends and evenings
- Knowledge of stock management and visual merchandising principles
- Customer-focused with a calm approach to problem-solving
- Understanding of health and safety and confidentiality requirements
- A formal retail or management qualification is desirable but not essential
- Right to work in the UK and willingness to undergo necessary background checks
