We live in a prosperous era where new technology is introduced to the world every day, changing and influencing the way we live. In this time of Industrial automation, AI Chatbot has become a commonly used application by almost every company worldwide to optimise growth and efficiency.
But what is Chatbot, and how is it impacting the recruitment industry positively? Let's understand.
A Chatbot is a software program which communicates (written or spoken) and assists its users. It is a virtual companion of humans which imitates human intelligence and integrates with websites, various messaging channels, and applications. Imitating human intelligence means it does everything humans do, such as learning, understanding, perceiving, and interacting.
Chatbot interacts with its users and provides information on multiple common questions. It helps companies to engage customers and understand their needs. It gives feedback data for sections which need improvisation.
Almost every industry nowadays uses chatbots for different purposes, such as hospitality, E-commerce, healthcare, online education, information & technology, financial and legal, and recruitment.
In this article, we will learn how it impacts the recruitment industry. In addition, Recruitment Chatbot utilisation and adaptation have increased in the recruitment industry as virtual recruiting started booming after the Covid-19 pandemic.
There were numerous ways to conduct virtual recruiting, for example, Emailing, voice or video call interviews, virtual career events etc. Among all these ways, the recruitment Chatbot function became famous because of its instant and accurate response to the standard questions, a feature of applying for a job in just one click and providing the application status immediately (24/7).
Many staffing agencies and large recruitment firms started using this feature to improve the candidate experience.
What is a virtual recruiting chatbot?
A virtual recruiting chatbot is an AI-based personal assistant. It communicates with job applicants (written or spoken) about vacancies, allowing them to ask questions related to the job opening and apply if they are interested in the role with just one click.
Features of Recruitment Chatbot
1. 24/7 interaction (FAQ bots)
Human interaction has a limitation of time. Recruiters can't communicate all the time and immediately with the questions of the candidates.
However, Chatbot eliminates this drawback by providing instant and accurate answers to standard or frequently asked questions (FAQs). It responds to questions such as job description, location, or required critical skills in the job.
Automated responses to the applicants' queries save valuable time for the recruiters, so they can focus on more important tasks they have to do during high-volume hiring. Chatbot provides answers in text and video format.
In addition, Chatbot collects basic information such as the name, email ID, resume, and answers to the pre-screening questions from the applicants. This way, it saves a lot of time for the recruiters. Also, it gives an impression of the innovative and modern culture of the company.
2. Career page integration
Career page Chatbots engage with job seekers by providing answers to some helpful questions about the company's values, vision, journey, and work culture. Applicants can directly upload their resumes on the career page and see the suitable open positions in the firm. AI technology helps in this filtering process of matching jobs as per the uploaded resume by the candidates.
3. Candidate sourcing
A recruitment chatbot can be a helpful tool for sourcing the best candidate for the open position. Also, It approaches passive candidates who are currently not looking for a job. In addition, candidates are more comfortable with Chatbot than recruiters because there is less commitment. Also, It saves a lot of time for recruiters on candidates who aren't interested in the job and not likely to join the firm.
4. Applicant screening bots
It eliminates pre-screening calls for recruiters. Chatbot screens the candidates for the first round and eliminates the pre-screening part for recruiters. It asks important questions such as intent to relocate, notice period, and salary expectation with ease and collects the response of the applicants. These crucial questions provide data that are not available in the resume.
5. Application via virtual recruiting Chatbot
66% of job seekers are comfortable with AI apps and recruitment Chatbots to help with interview scheduling and preparation, as found in a survey by The Allegis survey.
Job applicants can get information on the latest job opening in the company. Also, they can inquire about the critical skills required for the position they are applying for in the firm. Once they confirm the job they want, they can apply directly through a Chatbot.
6. Interview scheduling
Once candidates are willing to apply for the job after interacting with Chatbot, they can schedule interviews by integrating with the company's calendar and selecting a convenient time for them and the HR team. Automated interview scheduling will save much time for both the candidates and recruiters.
7. Application status via Chatbot
Recruiters can't answer numerous candidates about their performance in the pre-screening and interview round. Sometimes, that led to a negative experience among the candidates. However, with Chatbot, applicants can easily and immediately track their application status. They will get instant feedback.
8. Improve candidate engagement
The latest report by Career plug found that 67% of applicants had at least one bad experience during the hiring process. As a result, 58% of candidates didn't accept the job offer. Hence, to tackle this problem, recruitment Chatbot is a vital tool.
Virtual recruiting Chatbot provides accurate answers to the standard questions without burdening recruiters with more work. Providing AI-based automation in the recruitment process reduces time and cost for the company. Also, Chatbot increases transparency in the hiring process. Candidates can quickly know the information they need and can apply for the job. So candidate relationship management will also improve.
9. Feedback and prioritise the best applicant
The recruitment chatbot prepares a database of a list of the most suitable candidates based on their responses to the pre-screening questions. For example, It divides candidates into different categories based on questions such as salary expectation, intent to relocate, and notice period. Also, it recommends skilled candidates to the recruiters and the hiring teams.
Why is Chatbot Vital for Virtual Recruiting? (Benefits)
Chatbots ease the complex process (of hiring various candidates for different roles) in a short period. It saves time by providing AI-powered functions that automatically manage, reschedule, and cancel different tasks for interviewers and candidates, making it more accurate and transparent.
By responding immediately, Chatbots engage with their users and increase candidate engagement. Also, it qualifies the applicant instantly by asking different questions.
The Chatbot answers standard questions and upgrades applicants' knowledge. It provides information to those who want to know more about the company (product, vision, values, and culture). It improves candidate experience by providing answers immediately and offering 24/7 support.
It does multiple tasks, such as pre-screening the candidate, scheduling an interview and providing feedback on the applicant's status, in no time.
Recruiter's Productivity will increase as the Chatbot does all the manual and repetitive tasks and reduces the workload. It enables hiring teams and recruiters to focus on other important and strategic tasks which require human thinking.
In addition, it prioritises the best candidates by collecting the responses from the candidates and lessens the manual work for recruiters to do pre-screening calls. It helps reduce hiring time and cost by interacting and engaging with job seekers in a humanistic way.
It's a Wrap!
Indeed, modern technology is a blessing for the human race. Using cutting-edge technology like AI-powered tools and Chatbots can ease the recruitment process for mass recruiters and staffing agencies.
Chatbots offer numerous features that remove repetitive hiring tasks. It helps to automate recruiting, from discovering talent to hiring the best individuals. The fruitful benefits of recruitment Chatbots reduce the burden of repetitive tasks and enable the hiring teams to concentrate on more critical tasks. As a result, recruitment Chatbots have become an integral part of the virtual recruiting process.